THINKing

Face Time

September 1, 2009 on 9:58 am | In Consumer Behavior, Customer Retention, Customer Service, Direct Mail, Marketing, Social Media, Web 2.0 | 1 Comment

Some social media proponents would have you believe that the digital world is the new Nirvana. Guess what? Humans – the users of social media – haven’t really changed their behavior in 75,000 years. Although, we do dress better now, and we’re not all cavorting naked on the plains of the Serengeti.

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Links 7/20/2009

July 20, 2009 on 9:36 am | In Advertising, Brand, Branding, Copywriting, Customer Retention, Direct Mail, Marketing, PR, Social Media, Twitter | No Comments

A detached retina has kept me sidelined for about a week, but the eyesight is getting better. So, here are a few things I’m trying to read with fuzzy vision:

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